Frequently Asked Questions
General Information
A listing of some of the common questions that customers might have about our property and services.
The minimum rental period is typically 10 months for NSFAS students or at least 1 year for private tenants, but we may offer shorter terms upon special request and availability.
Utilities are included in the rent, water, electricity, wifi, cctv, gas . Tenants are responsible for paying electricity top up once monthly allocation has been depleted.
Yes, a security deposit equivalent to one month's rent is required at the time of signing the lease agreement. Special arrangements can be made with sponsored students
To apply, you need to complete a rental application form, provide proof of income or proof of student registration, and submit to a background and credit check.
No, pets are not allowed.
Yes, we offer ample on-site parking for our residents.
The property includes high-speed WiFi, 24/7 security CCTV surveillance, laundry facilities, Swimming pool , Common area, Parking and ample space for exercise.
You can report maintenance issues through the resident caretaker or to the property manager , email, phone. Our maintenance team is available during work hours .
Tenants are generally allowed to make minor changes, such as hanging pictures or painting walls, but any major modifications require prior approval from management.
Guests are welcome, but any guest staying longer than one day needs to be registered with management.
Rent can be paid via, e.g., online payment method for sponsored students or paid directly to our business bank account. Reach out to our offices for bank account details. See the Contact page for details.
While renter's insurance is not mandatory, it is highly recommended to protect your personal belongings.
A 30-days written notice is required before moving out.
Smoking is not allowed inside the rooms on the property. If smoking is allowed, it is typically restricted to designated areas